Shipping & Delivery

Oltra is committed to get your order to you as quickly and simply as possible.

 

Shipping Rates: 

  • Shipping is FREE for all orders over $180.
  • Standard Shipping please allow 5 to 7 business days for delivery is $15.00 flat fee for any order quantity up to 5kg in weight and less than $180 in value.
  • Express Shipping please allow 2 to 3 business days for delivery is $25.00 flat fee for any order quantity up to 5kg in weight and less than $180 in value.

    Larger or bulkier orders may incur a shipping surcharge.

Speedy Processing: 

  • 95% of orders are processed and dispatched within 24 hours Monday to Friday.
  • We have accounts with Australia’s largest couriers including Australia Post, StarTrack Express and Couriers Please to ensure your packages are handled by experts.
  • 80% of orders are delivered within 3 business days – however we request you allow between 5 – 7 working days for delivery.

Order Tracking: 

  • On dispatch of your order you will be provided with an email notification including order tracking details (where available).
  • Delivery progress can be tracked with the courier directly.

Details to know

  • Please ensure that you provide your full address when ordering. We cannot be responsible for non-delivery if you do not provide the correct address.
  • Certain rural areas outside the regular delivery network may take an extra day/s for delivery. eg. WA, SA , NT. Postage times are an approximate GUIDE ONLY and can NOT be guaranteed as there will be rare cases where there may be a delay
  • If your order has not arrived within the indicated time frame, please firstly contact the shipping company with your Order Tracking details provided in our Order Notification email. 
  • You can include delivery instructions such as “leave next to the front door”We accept no responsibility for goods left without a signature at a customer’s request, or where delivered to another party at the customer’s request.