Shipping & Delivery
Oltra is committed to get your order to you as quickly and simply as possible.
- Shipping is FREE for all orders over $180.
- Standard Shipping please allow 5 to 7 business days for delivery is $15.00 flat fee for any order quantity up to 5kg in weight and less than $180 in value.
- Express Shipping please allow 2 to 3 business days for delivery is $25.00 flat fee for any order quantity up to 5kg in weight and less than $180 in value.
Larger or bulkier orders may incur a shipping surcharge.
- 95% of orders are processed and dispatched within 24 hours Monday to Friday.
- We have accounts with Australia’s largest couriers including Australia Post, StarTrack Express and Couriers Please to ensure your packages are handled by experts.
- 80% of orders are delivered within 3 business days – however we request you allow between 5 – 7 working days for delivery.
- On dispatch of your order you will be provided with an email notification including order tracking details (where available).
- Delivery progress can be tracked with the courier directly.
Details to know
- Please ensure that you provide your full address when ordering. We cannot be responsible for non-delivery if you do not provide the correct address.
- Certain rural areas outside the regular delivery network may take an extra day/s for delivery. eg. WA, SA , NT. Postage times are an approximate GUIDE ONLY and can NOT be guaranteed as there will be rare cases where there may be a delay
- If your order has not arrived within the indicated time frame, please firstly contact the shipping company with your Order Tracking details provided in our Order Notification email.
- You can include delivery instructions such as “leave next to the front door”We accept no responsibility for goods left without a signature at a customer’s request, or where delivered to another party at the customer’s request.